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Customer Service - Serving customers the way they want to be served:
Taking care of customers in a proactive and positive manner increases the satisfaction of the customers while freeing up time for management to focus on strategic matters and develop the organization. The workshops are designed for anyone dealing with internal and external customers.
The workshop’s focus is on reinforcing and developing proper service skills. The workshops are structured to be held in three four to five hour sessions and have many hands-on exercises, role plays and group discussions built in.
The workshops focus on:
- Communication
- Service Techniques and Tools
- Dealing with Difficult Customers
Organizations can expect:
- Improved customer relations and customer satisfaction
- Understanding of customer needs and proper responses
- Improved problem solving skills
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